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Updating to remove some duplicate text. 

Signed-off-by: Matt Germonprez <[email protected]>
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germonprez authored Nov 18, 2024
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## Measuring and Communicating Impact

Open source program offices (OSPOs), like any organizational unit, need consistent and meaningful ways to communicate impact. Metrics can help. Beyond giving us an understanding of an open source project (or a collection of projects), they also play an important role in communicating impact. Following the goal-question-metric approach used in the CHAOSS project, we present four goals that open source program offices can consider, alongside associated questions that can provide insight to the associated goals. Stemming from these goals and questions, we recommend a series of metric-related CHAOSS [Practitioner Guides](https://chaoss.community/about-chaoss-practitioner-guides/) to provide specific recommendations within an organization.

Open source projects bring together companies with diverse skill sets and backgrounds, collaborating and sharing experiences to drive technological innovation, cultivate new talents, and improve overall development skills and competitiveness. Through open source projects, companies can directly engage with users, understand their needs, and update and refine products in a timely manner. Active and influential open source projects can also attract potential users and increase product exposure and market share. Additionally, users can become part of the development community, participating in product development and testing, promoting mutual communication and collaboration.
Open source program offices (OSPOs), like any organizational unit, need consistent and meaningful ways to communicate impact. Metrics can help. Open source projects bring together companies with diverse skill sets and backgrounds, collaborating and sharing experiences to drive technological innovation, cultivate new talents, and improve overall development skills and competitiveness. Through open source projects, companies can directly engage with users, understand their needs, and update and refine products in a timely manner. Active and influential open source projects can also attract potential users and increase product exposure and market share. Additionally, users can become part of the development community, participating in product development and testing, promoting mutual communication and collaboration.

Open source projects provide a platform for companies to communicate and share technical knowledge, troubleshoot solutions, build best practices, and access necessary resources and technical support to accelerate product development and optimization. Communicating impact can be an important way to tie open source community metrics to key organization performance indicators. This playbook is meant to help companies take important steps toward tying open source community metrics to demonstrable impact.

### Communicating Impact: Open Source

Beyond helping understand one open source project or a collection of projects, metrics can also play an important role in communicating impact. Finding consistent and meaningful ways to communicate impact is important for any organization unit, including open source program offices. Following approaches used in the CHAOSS project, we present four goals that open source program offices can consider concerning open source project engagement. Stemming from these goals, we recommend a series of metric-related considerations that could prove pertinent to specific organizational concerns.
Beyond giving us an understanding of an open source project (or a collection of projects), metrics play an important role in communicating impact. Following the goal-question-metric approach used in the CHAOSS project, we present four goals that open source program offices can consider, alongside associated questions that can provide insight to the associated goals. Stemming from these goals and questions, we recommend a series of metric-related CHAOSS [Practitioner Guides](https://chaoss.community/about-chaoss-practitioner-guides/) to provide specific recommendations within an organization.

![Communicating Impact Image](https://github.com/todogroup/ospology/blob/main/ospo-book/static/images/CHAOSS.Health.Impacts.png)

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