SSL routines:ssl3_read_bytes:sslv3 alert handshake failure with Freshdesk node

[ccampbell74]

Bug Description

TLS/SSL handshake check when using the Freshdesk node

To Reproduce

1 use freshdesknode
2 set up credentials
3 try connect

Expected behavior

I am getting : n8n's native Freshdesk node (via https://finchoice.freshdesk.com) is failing with:

NodeApiError: SSL routines:ssl3_read_bytes:sslv3 alert handshake failure

TLS handshake to your API endpoint is not succeeding from cloud-based integrations.

Please confirm that your TLS version and certificate chain are compatible with public CI/CD and automation platforms (e.g., Node.js 16+/OpenSSL).

Operating System

Windows

n8n Version

[email protected]

Node.js Version

18.16.0

Database

PostgreSQL

Execution mode

main (default)

[Joffcom]

Hey @ccampbell74,

We have created an internal ticket to look into this which we will be tracking as "GHC-2251"

[Joffcom]

Hey @ccampbell74,

Can you try updating and let me know if it is still an issue after doing that?

[ccampbell74]

Still getting error ***@***.*** From: Jon ***@***.***> Sent: 30 May 2025 08:10 To: n8n-io/n8n ***@***.***> Cc: Colin Campbell ***@***.***>; Mention ***@***.***> Subject: Re: [n8n-io/n8n] SSL routines:ssl3_read_bytes:sslv3 alert handshake failure with Freshdesk node (Issue #15847) You don't often get email from ***@***.******@***.***>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> [https://avatars.githubusercontent.com/u/4688521?s=20&v=4]Joffcom left a comment (n8n-io/n8n#15847)<#15847 (comment)> Hey @ccampbell74<https://github.com/ccampbell74>, Can you try updating and let me know if it is still an issue after doing that? - Reply to this email directly, view it on GitHub<#15847 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ARN6CC55LSOZ5WVVQ6I4SVL3A7Y4LAVCNFSM6AAAAAB6GYZ7K2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDSMRRGMZTCMBVGQ>. You are receiving this because you were mentioned.Message ID: ***@***.******@***.***>> This email is not from within the company. Be careful opening attachments/links. Not everyone loves you like we do.