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WhatsApp and Twilio triggers / web hooks not working #15819

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GlenLL opened this issue May 29, 2025 · 4 comments
Open

WhatsApp and Twilio triggers / web hooks not working #15819

GlenLL opened this issue May 29, 2025 · 4 comments
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@GlenLL
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GlenLL commented May 29, 2025

Bug Description

I have been trying to configure to web hooks for either WhatsApp and then trend Twilio at the start of my workflow and neither will work.
The workflow is active. The URLs are correctly copied. I have followed all the advice in the communities, but I just accent get the webhook lightening bolt to turn green!
The workflow works when I test manually so I know both integrations are working fine. It's purely the webhook.
I have used the native WhatsApp and Twilio trigger and manually configured them too, but nothing
I have tried moving from Safari to Chrome
I have ried building the workflow from scratch
I have run out of options

To Reproduce

Go to WhatsApp or Twilio trigger
Configure URL POST request (production URL)
Configure credentials
Set workflow to active (Trigger does not go green)
Send message
Nothing happnes

Expected behavior

Trigger lightening bolt should be green
Should pick up message

Operating System

Mac

n8n Version

Cloud version latest

Node.js Version

?

Database

SQLite (default)

Execution mode

main (default)

@Joffcom
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Joffcom commented May 29, 2025

Hey @GlenLL,

We have created an internal ticket to look into this which we will be tracking as "GHC-2230"

@Joffcom Joffcom added the in linear Issue or PR has been created in Linear for internal review label May 29, 2025
@Joffcom
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Joffcom commented May 29, 2025

Hey @GlenLL,

What happens if you try using a normal webhook node and connecting to that as a test is that working ok?

@Joffcom Joffcom added the Needs Feedback Waiting for further input or clarification. label May 29, 2025
@GlenLL
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GlenLL commented May 29, 2025

Hey @Joffcom, the same thing.

@Joffcom Joffcom removed the Needs Feedback Waiting for further input or clarification. label May 29, 2025
@GlenLL
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GlenLL commented May 31, 2025

Hey @GlenLL,

What happens if you try using a normal webhook node and connecting to that as a test is that working ok?

Same happens. Just cant get it to turn to green,

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