Skip to content

[Bug]: Hangs on startup #351

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Open
SwampFalc opened this issue May 13, 2025 · 4 comments
Open

[Bug]: Hangs on startup #351

SwampFalc opened this issue May 13, 2025 · 4 comments
Labels
bug Something isn't working needs-review Added to issues/features that needs review

Comments

@SwampFalc
Copy link

Describe the bug
Since yesterday (12th of may) my prospect-mail fails to start up. It just hangs at the "opening the envelope" animation.

To Reproduce
Steps to reproduce the behavior:

  1. Start prospect-mail
  2. Wait for it to fully load
  3. Wait forever...

Expected behavior
A normal startup.

Desktop (please complete the following information):

  • OS: Ubuntu 20.04
  • Installation source: snap
  • Version 0.5.4 (ie. stable)

Additional context
FYI, using a browser to open my mailbox works fine.

@SwampFalc SwampFalc added bug Something isn't working needs-review Added to issues/features that needs review labels May 13, 2025
@mehmetcovutkodpit
Copy link

Same issue with my environment.
OS:ubuntu 24.04 lts
Installation source: Snap
Version: 0.5.4

Extra information. When I uninstall and reinstall it again, It works first time. After reboot, It stucks on startup again.

@mehmetcovutkodpit
Copy link

When I tried to start from terminal I get this logs:
`prospect-mail

(prospect-mail:18025): Gtk-WARNING **: 19:08:01.811: Theme parsing error: gtk.css:1413:23: 'font-feature-settings' is not a valid property name

(prospect-mail:18025): Gtk-WARNING **: 19:08:01.815: Theme parsing error: gtk.css:3286:25: 'font-feature-settings' is not a valid property name

(prospect-mail:18025): Gtk-WARNING **: 19:08:01.816: Theme parsing error: gtk.css:3748:23: 'font-feature-settings' is not a valid property name
libGL error: MESA-LOADER: failed to open radeonsi (search paths /snap/prospect-mail/44/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
libGL error: failed to load driver: radeonsi
libGL error: MESA-LOADER: failed to open radeonsi (search paths /snap/prospect-mail/44/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
libGL error: failed to load driver: radeonsi
libGL error: MESA-LOADER: failed to open swrast (search paths /snap/prospect-mail/44/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
libGL error: failed to load driver: swrast
[18116:0513/190801.916199:ERROR:angle_platform_impl.cc(44)] Display.cpp:1056 (initialize): ANGLE Display::initialize error 12289: Could not create a backing OpenGL context.
ERR: Display.cpp:1056 (initialize): ANGLE Display::initialize error 12289: Could not create a backing OpenGL context.
[18116:0513/190801.916380:ERROR:gl_display.cc(520)] EGL Driver message (Critical) eglInitialize: Could not create a backing OpenGL context.
[18116:0513/190801.916440:ERROR:gl_display.cc(795)] eglInitialize OpenGL failed with error EGL_NOT_INITIALIZED, trying next display type
[18116:0513/190801.917457:ERROR:angle_platform_impl.cc(44)] Display.cpp:1056 (initialize): ANGLE Display::initialize error 12289: Could not create a backing OpenGL context.
ERR: Display.cpp:1056 (initialize): ANGLE Display::initialize error 12289: Could not create a backing OpenGL context.
[18116:0513/190801.917564:ERROR:gl_display.cc(520)] EGL Driver message (Critical) eglInitialize: Could not create a backing OpenGL context.
[18116:0513/190801.917619:ERROR:gl_display.cc(795)] eglInitialize OpenGLES failed with error EGL_NOT_INITIALIZED
[18116:0513/190801.917670:ERROR:gl_display.cc(829)] Initialization of all EGL display types failed.
[18116:0513/190801.917770:ERROR:gl_ozone_egl.cc(26)] GLDisplayEGL::Initialize failed.
[18116:0513/190801.921462:ERROR:angle_platform_impl.cc(44)] Display.cpp:1056 (initialize): ANGLE Display::initialize error 12289: Could not create a backing OpenGL context.
ERR: Display.cpp:1056 (initialize): ANGLE Display::initialize error 12289: Could not create a backing OpenGL context.
[18116:0513/190801.921557:ERROR:gl_display.cc(520)] EGL Driver message (Critical) eglInitialize: Could not create a backing OpenGL context.
[18116:0513/190801.921611:ERROR:gl_display.cc(795)] eglInitialize OpenGL failed with error EGL_NOT_INITIALIZED, trying next display type
[18116:0513/190801.922552:ERROR:angle_platform_impl.cc(44)] Display.cpp:1056 (initialize): ANGLE Display::initialize error 12289: Could not create a backing OpenGL context.
ERR: Display.cpp:1056 (initialize): ANGLE Display::initialize error 12289: Could not create a backing OpenGL context.
[18116:0513/190801.922648:ERROR:gl_display.cc(520)] EGL Driver message (Critical) eglInitialize: Could not create a backing OpenGL context.
[18116:0513/190801.922702:ERROR:gl_display.cc(795)] eglInitialize OpenGLES failed with error EGL_NOT_INITIALIZED
[18116:0513/190801.922766:ERROR:gl_display.cc(829)] Initialization of all EGL display types failed.
[18116:0513/190801.922818:ERROR:gl_ozone_egl.cc(26)] GLDisplayEGL::Initialize failed.
[18116:0513/190801.924223:ERROR:viz_main_impl.cc(196)] Exiting GPU process due to errors during initialization
`

@Smithor
Copy link

Smithor commented May 20, 2025

Same issue with my environment. OS:ubuntu 24.04 lts Installation source: Snap Version: 0.5.4

Extra information. When I uninstall and reinstall it again, It works first time. After reboot, It stucks on startup again.

Ran into the same issue, reinstalled with success. Problem appears to be something with the cookies db, deleting that db specifically allows program to run properly (although of course having to log-in again and re-verify). Haven't looked specifically, but there is something in there that is causing the hangup.

In the meantime, deleting Cookies sqlite db will allow you to log in again and open the program as normal. No idea if persistent beyond restart yet.

@SwampFalc
Copy link
Author

I can confirm deleting the Cookies file allows me to log in, once. The next day I have to delete it again, or else the same issue occurs.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug Something isn't working needs-review Added to issues/features that needs review
Projects
None yet
Development

No branches or pull requests

3 participants