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Can't take photo via Element (Error: Sorry, no external application has been found to complete this action) #8971

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l3u opened this issue Dec 25, 2024 · 2 comments
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T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@l3u
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l3u commented Dec 25, 2024

Steps to reproduce

When I try to take a photo using Element via the "+" and the camera symbol, I get an error: "Error: Sorry, no external application has been found to complete this action".

I don't use the stock camera app, but OpenCamera instead. But apparently, there's no way to configure something abut this.

I also tried this using Element X. Here, I don't even get an error, instead, simply nothing happens.

Anyway, I would strongly prefer to take a photo or video in-app to send it to a room, like apparently described e.g. in this PR: #6763 – like e.g. Signal does it: There, I can take a photo, do basic editing (rotating, cropping) and send it directly.

Outcome

What did you expect?

Being able to take a photo obviously ;-)

What happened instead?

I got said error message (or nothing at all using Element X)

Your phone model

Motorola moto g42

Operating system version

Android 13

Application version and app store

Element 1.6.24 from Google Play Store

Homeserver

matrix.org

Will you send logs?

Yes

Are you willing to provide a PR?

No

@l3u l3u added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Dec 25, 2024
@l3u
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l3u commented Dec 25, 2024

PS: Due to lack of knowledge coding for Android, I sadly can't provide a PR – but I'll happily help to track this down if I can!

@reivilibre
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On my friend's Moto g32 (Android 14, specifically CalyxOS) this issue also occurs — the only camera that Element Android finds is the stock LineageOS camera, but not modded Google Cameras or Open Camera.

On my personal phone (Android 9), taking a photo in Element brings up the OS application picker (the pop-up with 'Just Once' and 'Always'), presenting both the stock camera and Open Camera as options.

It's hard to read too much into this, but this might indicate that this was working in older Android versions

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T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
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